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Captiva PC manual

These operating instructions form part of every Captiva desktop PC and contain all the safety information and instructions you need in order to use your Captiva desktop PC.

Please familiarise yourself with all the relevant information before using your product. Use the product only in the manner described and for the stated purposes. If you pass the product on, be sure to hand over all instructions and other relevant documents with it. If you still have specific questions after reading these instructions, please contact the manufacturer.

Service return form

If you ever have a problem with a CAPTIVA® product, turn to our service team with confidence. Our staff will handle the whole process reliably and quickly.

To request one, please fill in the service return form, which you can download here.

If your device needs a chargeable repair, we will send you a cost estimate. Once you have signed it and returned it to us, we will start the repair straight away.

Damage in transit

Reliability and service matter to us. That is why no product leaves our logistics centre without a thorough check.

If something has gone wrong all the same and the goods were damaged on their way to you, we will of course see to it right away.

We have summarised everything you need to know in the event of damage:
If these steps are not followed, your claim may lapse.

Leave the goods and the packaging unchanged.
Do not use the damaged goods.
Take photographs if at all possible.
Report the damage as described below.

There is a difference between visible damage (packaging damaged) and concealed damage (packaging intact / contents damaged). Open the consignment immediately and make sure there is no concealed transit damage.

1. Visible damage:
When you accept the goods, the damage — or any shortfall in the number of boxes — must be noted on the consignment note / delivery docket, or acceptance of the consignment must be refused.

2. Concealed damage:
Damage that only comes to light when the goods are unpacked must be reported within 7 calendar days. Leave the goods and the packaging unchanged for inspection, or keep them in the original box ready for the parcel service to collect.
If the goods are returned without prior inspection by the parcel service or carrier, the claim against them lapses.

Please enclose our service return form with the goods. Tick "Other" on it and enter "Damage in transit" as the fault description.

If you have any problems or anything is unclear, please contact our service hotline.