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FAQ / Request
Looking for quick answers to the most important questions about CAPTIVA devices? Then you are in the right …
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The Captiva upgrade service is the ideal way to look after your system. We offer thorough testing of every …
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Would you rather have support in person? No problem — here is your nearest Captiva retailer.
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For questions about our products and technical details, please use our contact form.
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Submit a service request.
The most reliable route to repair status and support: give us your serial number, describe the issue — we will get back to you promptly.
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Common questions — answered briefly
All the answers are on the FAQ page.
How long is the warranty on my Captiva device?
Our products come with a two-year warranty. Once that period has expired, a repair is possible on the basis of a cost estimate.
If I have to send my device in, do I need to include the accessories that came with it?
That depends on what you need to send in for repair. With a PC you can leave out the power cable, mouse, keyboard and accessories, as they are not essential for the repair. With a notebook it is better to include the power supply, as that could be a possible source of the fault.
I need to send my machine in for repair. What do I need to bear in mind?
First of all, make sure the device is packed securely and stably — ideally in its original packaging. If you no longer have it, various parcel services sell suitable packaging. If the device arrives damaged because it was inadequately packed, costs may arise. Enclose a detailed description of the fault: the more precise it is, the faster our technicians can identify and fix the problem. Where possible, avoid password protection so that we can reproduce the fault on the existing system.